Gartner's wake up call for CIOs in the Financial ServicesResearch based on interviews with 280 CIOs from around the globe
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“Improvements in customer experience represent the biggest potential impact from digital investments according to 61% of FS CIOs, and only 20% of respondents indicated that digital investments are being made directly in relation to products.”
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“Designated top-performing firms (...) are building large interconnected ecosystems in an effort to better connect with customers and stay relevant in digitally dynamic markets”
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Gartner: 2017 CIO Agenda: A Financial Services Perspective, David Furlonger, 9 February 2017.GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and is used here in with permission. All rights reserved.