Appway Platform supports interactions across the entire work spectrum, from guided activities to task-focused and case-centric work, allowing organizations to deliver superior employee and customer experience.
Operationalize End-to-End Digital Processes
Automate the multitude of day-to-day processes that build customer journeys and deliver an outstanding customer experience, with quick rollouts, incremental improvements, and low initial costs that grow with the business value.
Boost Digital Empathy
Leverage smart data and integrations with external technologies, such as artificial intelligence, machine learning, optical character recognition, and Internet of Things, to identify important moments in people’s lives and create actionable insights and dynamic workflows that meet customer expectations.
Implement the Right Automation
Implement robotic process automation (RPA) technology to standardize and fully automate repetitive tasks or use adaptive case management (ACM) to support knowledge workers with unpredictable and complex processes, orchestrating work in a situationally dynamic way.
Automation reduces error rates and the need for back-and-forth communication, streamlines customer journeys, and enables flexible document management. This improves real-time collaboration and employee satisfaction, which is the foundation of outstanding customer service.
[…] major advantages Appway provided relative to competitive offerings were: full, smart automation of our previously manual, paper-based, and disjointed process.Head of Operations Strategy & Head of Fa
How has Appway improved LPL Financial's business? People now understand that we can actually enhance a process flow, we can change something. And now what you see from LPL employees is that they understand this can be automated, this can be improved, this can be more efficient.Anthony Perkins, Executive Vice President of Technology Product Development at LPL Financial
In future, this should ease the burden on our back-office employees, who will then be able to focus more on value-adding activities. This will allow us to improve both service quality and client satisfaction.Hugo Berlinger, Service Center Head at NKB
Appway’s Work Automation and Continuous Intelligence Capabilities
Intelligent Business Process Management
From predefined, structured processes to emerging ad-hoc activities, work patterns are covered across the full process spectrum. With its seamless native support and unified combination of native BPM and ACM, the platform provides support for task-driven clerical work and goal-oriented knowledge work—all in one solution. This enables end-to-end, process-driven applications that incorporate the work preferences of all involved stakeholders.
The platform’s extensive and powerful integration and data processing capabilities allow it to tap into a vast variety of internal and external event and data sources, in order to detect and leverage digital business moments. These data sources can be merged into smart, flexible, and context-aware solutions. With its event-based intelligent process management capabilities, the platform unlocks the ability to participate in newly emerging digital ecosystems.
Whether rule-based, straight-through processing, or smart augmentation and automation, the platform brings along all of the tools and prerequisites needed to achieve any level of process automation required in your business solution.
Context-Aware Digital Workplace
Provides all users with a personalized hub to efficiently and effectively complete their work and make informed decisions. This includes, for example, context awareness, personalized data aggregation, and support for a variety of collaboration patterns, such as chat, discussion feeds, and co-browsing.
Appway Platform Experience
Impress your customers with an outstanding and innovative experience in both the digital and physical world by connecting all of the dots inside and outside of your business. Leverage reusable components, platform capabilities, and ecosystems to continuously operationalize your internal processes, quickly creating new business value and improving efficiency.
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