July 19, 2018Switzerland: The Land of Milk, Money…and FinTech?

swiss_fintechLike the rest of Western Europe and the United States, Switzerland, whose economy is closely linked to these regions, was affected by the recession in the early 2000s. Since then, Switzerland has been tightening regulations in many areas, from tax transparency to investor protection.And the regulations...

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July 12, 2018The Mortgage of the Future: Cross-Channel, Frictionless, and Personalized

digital_mortgage_appwayEveryone’s had at least one really bad experience when trying to buy a product or service. You know the one: You want to buy something, and you’re met with poor quality customer service, miscommunications, and delays. Although negative experiences happen within all types of industries and...

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July 05, 2018UK Wealth Management: Going All in on Digital

uk-all-in-digitalLast week, I welcomed two renowned thought leaders to our Digital Client Engagement in Wealth Management event in London: Bijna Dasani, Head of Business Architecture from Lloyds Banking Group, and Sebastian Dovey, 2018 Wealth Management Thought Leader of the Year Winner.The insights gained during their panel...

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June 28, 2018Insurance in Flux: The Debate on Where the Industry is Heading

insurance_distribution_futureJune is usually packed full of industry events, which is a welcome opportunity for Appway to see what the latest and greatest is in the markets it caters to. Earlier this month, my colleague Jürg and I went off to learn about the latest in insurance....

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June 26, 2018Robotic Process Automation: Why It Can't Replace Humans

robotic_process_automation_bankingIn the past few years, Robotic Process Automation (RPA) has really gained a name for itself in the automation field. Many see RPA as a technology that will eliminate human resources and replace them with less costly robots. If this were the case, it would...

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June 21, 2018Hong Kong Focuses on RegTech, Not FinTech in 2018

hong-kong-complianceLike many other regions, Hong Kong is focusing more than ever on protecting the customer in financial dealings. Case in point is the “Treat Customers Fairly Charter” (TCF) that the Hong Kong Monetary Authority and Private Wealth Management Association created, which they modeled after the UK...

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June 14, 2018Top Trends in Digital Onboarding for 2018

digital_onboarding_2018Throughout our over fifteen years building innovative technology for various companies, we’ve seen just how relevant digital onboarding has become in every industry. Whether it’s a car or bike rental company, a utilities or life insurance company onboarding a new customer, or even a business onboarding...

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June 07, 2018The Tipping Point: GDPR and Its Effect on the Customer Journey

gdpr_emailsIf you live in Europe, then you’ve probably received tons of emails in the past couple of weeks. Businesses in every sector are making efforts to get your consent so they can keep accessing your data, all so that they comply with the General Data Protection...

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May 31, 2018Digital Banking Platforms: The Not-So-Secret Ingredient to Successful Customer Journeys

success_customer_journeyIn last week’s blog, How to Find the Digital Banking Platform That’s the Right Fit, I shared how our customers are using Appway Digital Banking Platform in different ways to digitalize their businesses.I also highlighted that all of them approach digitalization as much more than just...

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May 25, 2018How to Find the Digital Banking Platform That's the Right Fit

digital_banking_platform_right_fitIn our previous blog series on digital banking platforms, we reflected on Gartner’s 2017 report, CIO Agenda: A Financial Services Perspective, and shared the experiences we had gathered in our time working with numerous customers in the financial services industry.As the saying goes, "experience is the...

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