September 07, 2018Digital Onboarding: The Why and the How

digital onboarding across industriesBusinesses across industries are transitioning to digital, whether in their customer services, their internal processes, or how they onboard new clients. And when it comes to onboarding new clients, this is one of the best places to start for companies who are looking...

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September 05, 2018Appway 8 Has Arrived

Appway 8, available September 5 2018We're proud to announce that the latest release of the Appway Platform, Appway 8, is now available!We've worked hard to ensure this release delivers the innovation and acceleration you need to continue strengthening your digital transformation. Providing outstanding customer experience (CX)...

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August 30, 2018CX: Why It Has No Chance Without Connections

cx-connectionsRemember when organizations were able to more or less dictate where, when, and how you got in touch with them? Remember how you were expected to come back again if they couldn’t fulfill your request the first time around? The Digital Era has brought about a...

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August 23, 2018How Virtual Banks in Hong Kong Can Leverage the Onboarding Opportunity

virtual_bank_onboardingThe financial services industry is going through a major digital transformation: innovative technologies and evolving customer expectations are pushing banks all over the world to adapt their business models and reinvent how they interact with customers. In this evolving context, regulators have recently taken a big...

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August 16, 2018Four Steps to Improving the Customer (and Advisor) Experience

improve_cx_advisor_experienceThis article was originally published in FinTek News.Today, many companies still think that improving the customer experience would mean transforming their entire business from the ground up. That’s why they’re hesitant to tackle the issue, fearing that by doing so they’ll open Pandora’s box. But some...

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August 09, 2018Interview: “We’re in a Consumer Industry First and a Financial Services Industry Second”

wealth_management_uk_iawmcAt our recent thought leadership event in London, Sebastian Dovey, 2018 Wealth Management Thought Leader of the Year Winner, Bijna K Dasani, Head of Group Architecture and Strategy at Lloyds Banking Group, and Stephen Manly, Sales Director at Appway, elaborated on some of the digitalization challenges...

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August 02, 2018How to Navigate the Increasingly Challenging World of Compliance

canada_complianceThis blog was originally published in Wealth Professional Canada.With compliance requirements and regulations being constantly tweaked and updated, professionals in all areas of financial services are under serious pressure to ensure they remain up-to-date. Wealth management professionals are being forced to carry out more compliance-related tasks...

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July 26, 2018The Rise of Virtual Banks and the Hong Kong Opportunity

hong_kong_virtual_banksWe live in the Digital Age, the era where all industries are becoming connected on a digital level and where information is widespread and flows from different sources, transforming the way people interact with goods and services. This relentless change is also affecting the financial services...

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July 19, 2018Switzerland: The Land of Milk, Money…and FinTech?

swiss_fintechLike the rest of Western Europe and the United States, Switzerland, whose economy is closely linked to these regions, was affected by the recession in the early 2000s. Since then, Switzerland has been tightening regulations in many areas, from tax transparency to investor protection.And the regulations...

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July 12, 2018The Mortgage of the Future: Cross-Channel, Frictionless, and Personalized

digital_mortgage_appwayEveryone’s had at least one really bad experience when trying to buy a product or service. You know the one: You want to buy something, and you’re met with poor quality customer service, miscommunications, and delays. Although negative experiences happen within all types of industries and...

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