Tag: Customer Experience
September 27, 2018WWZ Utilities: Forging a Digital Connection with Today's Customers

wwz_forging_connection_customers“Connecting the disconnected” is a phrase that sounds like common sense, like someone stating the obvious. But it actually does have a profound meaning in today’s disconnected world. My recent trip from Zurich to Leipzig illustrates this point perfectly. The trip was meant to be two...

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September 20, 2018How to Become an Empathic Bank and Exceed Customer Expectations

We’re living in the most customer-centric era ever right now. The phrase “the customer comes first” has never been so true, which means fostering digital empathy is one of the top priorities for businesses that are going through a digital transformation journey, as we discussed recently...

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September 13, 2018Low Code: For Engineers, For Enterprise, For Everyone

Sky-blue lego blocks piled haphazardly on top of each otherUse building blocks to grow your solution instead of starting completely from scratchIf you're looking for software to support your company's digital transformation, you've probably come across the term “low code.” Why? Because a low code platform...

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August 30, 2018CX: Why It Has No Chance Without Connections

cx-connectionsRemember when organizations were able to more or less dictate where, when, and how you got in touch with them? Remember how you were expected to come back again if they couldn’t fulfill your request the first time around? The Digital Era has brought about a...

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August 16, 2018Four Steps to Improving the Customer (and Advisor) Experience

improve_cx_advisor_experienceThis article was originally published in FinTek News.Today, many companies still think that improving the customer experience would mean transforming their entire business from the ground up. That’s why they’re hesitant to tackle the issue, fearing that by doing so they’ll open Pandora’s box. But some...

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May 31, 2018Digital Banking Platforms: The Not-So-Secret Ingredient to Successful Customer Journeys

success_customer_journeyIn last week’s blog, How to Find the Digital Banking Platform That’s the Right Fit, I shared how our customers are using Appway Digital Banking Platform in different ways to digitalize their businesses.I also highlighted that all of them approach digitalization as much more than just...

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April 05, 2018Atupri: How It’s Standing Out in the Swiss Health Insurance Market

atupri_swiss_health_insuranceSwiss health insurer Atupri wants to differentiate itself by ensuring consistent customer experiences across all points of contact. Kaspar Trachsel, Head of Marketing & Sales, and Dieter Genge, Head of Information Management & Projects, discuss how its digitalization project with Appway makes this possible.Atupri is one...

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February 22, 2018Why One Design System to Rule Them All Isn't Enough

design-systems-user-interfaceIn our previous blog, "Design Systems: Scaling Great Design for Today and Tomorrow," we focused on the rationale and elements of a design system in general, explaining how it scales design work and orchestrates design decisions across applications. The point of a design system is to...

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February 08, 2018PSD2 Regulation Will Facilitate the EU’s “UBER” Moment in Banking

!Often, I hear statements from traditional financial services institutions like, “We would like to adapt the concepts we see in other industries, but we can’t because of regulations” or “We need to get these regulatory requirements behind us before we focus on new business strategies.” But...

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January 11, 2018How Wealth Managers Can Strike Gold, Not Copper

digging for goldWe interviewed Alessandro Tortelli, Solution Practice Manager, on the wealth management industry, how it's changed, how it will continue to change in the future, and what factors are influencing this change.Roubini Thoughtlab's recent study, Wealth and Asset Management 2022: The Path to Digital Leadership,...

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