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High-quality, responsive assistance according to your Support Level Agreement. With two tiers (Standard or Extra), Appway Support can be adjusted to your requirements, offering extended coverage and proposing additional services and incentives to answer your needs.
Dedicated maintenance services, stand-by support during critical project phases, and health inspections are available on request.
Online ticket submission
One covered region
Multiple covered regions
Health check services:
On-site or remote maintenance of your applications built with the Appway Platform. After an initial quality assessment, this service includes fixing defects and bugs, as well as small enhancements.
On-site or remote assistance during key phases of your project such as a go-live or an upgrade.
On-site visit for a diagnosis of the Appway Platform's state and use, including a recommendation report with improvement suggestions.
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