SUISA built a self-service portal with the Appway Platform to communicate with members online: A first step towards digitalizing its business.
SUISA, the Cooperative Society of Music Authors and Publishers in Switzerland, built a self-service portal with Appway Platform to digitalize its business and communicate securely with members online. The organization, which collects license fees and pays out royalties when musical works are broadcast, performed or reproduced, built the portal on Appway 6. The portal enables Swiss songwriters, composers, and music publishers to access account information and register new works.

Previously, the organization communicated through paper letters and mail. Today, members can access statements and information from SUISA through their online portal, where they can update their details and view information about their musical works. As the number registered members steadily grows, SUISA will increase efficiency and reduce paper across their organization.
Insights from the Music Industry Ecosystem