Case Study Credit Suisse: Online Relationship Onboarding
In July 2017, Credit Suisse launched “Online Relationship Onboarding,” a digital self-service onboarding channel that allows retail customers residing in Switzerland to open a bank account in less than 15 minutes. The case study looks at Credit Suisse’s project goals, the implementation of the project, and the resulting benefits for Credit Suisse.
The key benefits discussed include faster process throughput times, improved data quality, and the enhanced ability to address new customers, as well as continuous input for product development. The Institute of Financial Services (IFZ) in Zug, Switzerland has published this study in collaboration with Appway and Credit Suisse.
This case study is also available in German.