Onboarding for Life Insurance meets the complex demands of issuing a life insurance policy digitally. It is designed for insurers that aim for improved efficiency and better customer experience across multiple sales and distribution channels.
With Onboarding for Life Insurance, all steps of the onboarding process are tracked and managed digitally. The solution—also known as LIOBA (Life Insurance Onboarding Application)—is developed by Synpulse and powered by Appway Platform.
Speed Up Your Life Insurance BusinessSimplify the onboarding process, reduce wait times, and sign new clients before competitors do.
Enable True CollaborationOffer your customer advisors, underwriters, and service center one common collaboration platform with a straightforward user interface that extends all the way to your front end.
Delight Your CustomersCollect all relevant customer information in one go—through a customizable user interface that reflects your company’s precise product offering and addresses your clients’ needs.
Automate Your UnderwritingProcess and evaluate all customer data (economic, medical, risk) in real-time thanks to seamless integration with your legacy applications.
Insurance carriers have to satisfy customer expectations, as well as regulatory, agent, and underwriting requirements. We designed our solution in response to all of these observed challenges.Matthias Bernauer, Product Owner, Synpulse
Three Journeys, One Platform
Customer JourneyOffer your customers a unified onboarding experience, from the product selection and online authentication to the policy conclusion.
Agent/Advisor JourneyAgents can use the solution when interacting with customers to capture data, generate offers, and sign contracts—all in one go.
Underwriter JourneyFor more complex applications, your underwriting can be tied into the all-digital process through the case dashboard and smart task management tools.
Joint Digital Workspace
Onboarding for Life Insurance in Action
An excellent user experience will attract more customers to your life insurance products. This is why LIOBA offers a premium user experience, for your customers as well as for your agents who guide them through the onboarding process. See for yourself how easy concluding a new life insurance policy becomes with LIOBA.
Simplify Complex Processes
Selling life insurance is widely known as a process that can be complicated and involve many steps along the way. With LIOBA, it becomes an end-to-end, fully digital process that accompanies the customer from the initial prospecting all the way to the policy conclusion.
Create an Offer in Minutes
After selecting their preferred products and entering their profile information, the customer receives an initial quote in no time at all.
Let Customers Pause and Resume
Your customers can pause and resume the onboarding process at any time, through any channel of their preference (advisor, customer service, online).
Guide Customers Toward Conclusion
The customer completes the process by reviewing their submitted data. Contract documents are generated automatically.
Obtain an Online Signature
Clients can sign their life insurance contract directly online without any need for paperwork or scans.
Use Physical and Digital Channels
Physical and digital channels are treated as fully complementary. The agent or advisor is an integral part of the entire customer journey.
There are many things happening in the background while your end customer, agent, or advisor fills in the online life insurance application. Leverage LIOBA’s capabilities to make your onboarding process efficient and attractive for all stakeholders involved. The solution includes:
Automated Credit Checks
Eligibility is evaluated based on an automated credit check. You set the eligibility criteria.
Automated Medical Checks
Credit and risk checks are performed automatically based on the customer’s data and their submitted medical documents.
All relevant regulatory checks take place at the online point of sale.
Online Customer Identification
Customers are authenticated by online video chat. All they need is a mobile phone and a form of identification.
Speed up your life insurance business.